Safety and Quality Decisions

Angry Bosses I've faced lots of angry bosses. Angry because sometimes they have to make difficult risk decisions. Tough Situations: Informing a new manager that products are out of compliance with tax regulations. Receiving a customer complaint because the flavor ruined their product. Receiving a customer complaint that product is spoiled. Notifying "the most responsible person" (boss) at food-producing business that: Your product tested positive for pathogens. Your product is associated with consumer illness. You received potentially harmful product from a food manufacturer. In general, the common link between all these encounters is respect for the boss who is responsible for making a difficult decision … [Read more...]